Policies
Shop & Orders
Payment Methods & Security
We accept credit cards
Payments are securely processed; we never store full card details.
Custom & Channeled Work Creative Discretion & Variations
You honor the chosen color family; final composition is guided, not replicated.
Choose your color whispers; the final piece arrives as a blessing, not a duplicate.
Timeline Promise
For Channeled Art: up to 14 days before shipping.
Products
Care & Safety
Channeled 5x7 Wood: Wipe with soft towel
Tiles/Dishes/Vases: Hand-wash only, no dishwasher/microwave, non-food-safe
Handle with heart. Clean gently with a soft cloth—no soaking.
Digital Downloads (meditations, phone screens)
Instant access; non-refundable; license = personal use only, no resale/sharing.
Your download is for personal use—please don’t distribute or resell.
Usage License for Images & Art
No commercial use without written license
Returns & Issue Resolution
Please take photos of damage immediate upon receipt.
Send us an email at susan@hopeheartslove.com
We will make it right!
Coaching & Membership
Coaching Client Agreement
Scope, confidentiality boundaries, recorded sessions policy, rescheduling (24–48h), no outcome guarantees.
Reschedule with 24 hr notice; missed sessions are considered used.
Subscription Terms
Auto-renewal, billing cadence, how to cancel, when access ends, refund policy for renewals.
Cancel anytime from your account; access continues through the current billing period.